Pre-Sales Service
Provide Detailed Information
We guarantee to deliver the required product brochures, operating CDs, and other technical information to you within 24 hours from our local branch or office.
Provide Professional Technical Support
We guarantee that our technical specialists will answer any technical questions you may have within 24 hours.
Provide Reasonable Quotes
We guarantee to provide a unified and reasonable quote for your requested product within 24 hours.
Provide Inspection Reception
We guarantee to receive your inspection at any time and provide various convenient conditions.
Post-Sales Service
1.
We guarantee to sign a strict and scientific "Technical Agreement" and a standardized business contract in accordance with your requirements.
2.
We guarantee to strictly implement all contract terms and conditions in a timely, quality, and quantity-guaranteed manner.
3.
We guarantee to provide delivery, installation, commissioning, training, and other services as specified in the contract.
After-Sales Service
1. After-Sales Service Policy: We guarantee a three-month replacement for any quality issues arising from normal use, free repairs within one year, lifetime discounted repairs, and free upgrades for the accompanying microcontroller software from the date of purchase,.
2. We provide free on-site guidance for equipment installation, commissioning, and trial operation of the complete equipment set. We also provide technical training for the user's technical and operator personnel. This training covers system overview, basic system operating principles, equipment operation and use, equipment inspection and maintenance, and fault analysis and troubleshooting.
3. After the equipment is put into trial operation or normal operation, technical personnel from both parties will test the equipment's technical specifications.
4. After one year of normal system operation, we will contact the user by phone at the end of each quarter to inquire about the system's operating status and answer any questions.
5. We guarantee to dispatch a technician to address the problem within 48 hours in the event of a control system failure.
6. We will purchase test instruments and wearing parts according to client requirements.
7. We provide online and telephone after-sales service support for our international customers.